Terms and Conditions of Sale (T&Cs)

 

By accessing the website https://vicalyx.com/ and placing an order, you confirm that you accept and are bound by these Terms and Conditions. These conditions apply to the entire website as well as to any communication between you and Vicalyx, whether by email or other means.

Under no circumstances shall the Vicalyx team be held liable for any direct, indirect, special, incidental, or consequential damages (including loss of data or profits) arising from the use or inability to use the content on this site, even if previously advised of such possibilities. You assume full responsibility for any costs related to repairing or correcting equipment or data resulting from your use of the site.

Vicalyx makes no warranty regarding the results obtained from using its services. We reserve the right to change prices and usage policies at any time.

LICENSE

Vicalyx grants you a revocable, non-exclusive, non-transferable, and limited license to access and use the website in accordance with these terms.

These Terms and Conditions form a contract between you and Vicalyx ("Vicalyx", "we", "our", or "us"), provider of the website and services available through it.

You agree to be bound by these terms. If you disagree, please do not use our services. The term "you" refers to both the individual user and the entity they represent. In case of violation, we reserve the right to suspend access without notice.

COMPLIANCE WITH UK CONSUMER LAW

Our Terms and Conditions comply with the UK Consumer Rights Act, ensuring that products are as described, of satisfactory quality, and fit for purpose. In case of non-compliance, you are entitled to legal remedies such as repair, replacement, or refund.

DEFINITIONS

  • Cookie: Data stored on your browser to remember your preferences.
  • Company: Refers to Vicalyx, operated by Ecom Empire OÜ, based at Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia.
  • Country: Refers to the country where Vicalyx is legally registered, i.e., Estonia.
  • Device: Any device capable of accessing the Internet (computer, smartphone, tablet, etc.).
  • Service: Services provided via the Vicalyx website.
  • Third-party service: External providers (payment, analytics, etc.).
  • Website: https://vicalyx.com/
  • You: User of the website or customer of Vicalyx.

RESTRICTIONS

You agree not to:

  • Sell, rent, or commercially exploit the website or its content;
  • Modify, decompile, or disassemble the website;
  • Remove or alter any intellectual property notices from Vicalyx or its partners.

RETURN & REFUND POLICY

We offer a 30-day return policy from the date of delivery.

If you're not satisfied with your order, you may return the items for a full refund. Once the products are received and inspected, the refund will be issued within 7 working days.

To initiate a return, contact us at info@vicalyx.com with your order number and reason for return. Items must be returned in their original, unused condition and packaging.

All return costs are fully covered by Vicalyx.

PAYMENT METHODS

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Shop Pay

All transactions are secured and encrypted. Your payment information is never stored.

View Payment Policy

CUSTOMS DUTIES & IMPORT TAXES

If any customs duties or import taxes are applied upon delivery, Vicalyx will fully reimburse you upon submission of an official proof of payment.

YOUR SUGGESTIONS

Any suggestions or ideas you submit become our property and may be used freely without compensation or credit.

CONSENT

By using our site, creating an account, or placing an order, you agree to our Terms and Conditions, our Privacy Policy, and our Cookie Policy.

EXTERNAL LINKS

Our site may contain links to third-party websites. We are not responsible for their content or practices.

COOKIES

We use cookies to enhance your browsing experience. You can disable them through your browser settings. Learn more in our Cookie Policy.

CHANGES TO TERMS

We reserve the right to modify these Terms at any time. By continuing to use the site, you accept the published changes.

GOVERNING LAW

These Terms are governed by UK law. In the event of a dispute, only UK courts shall have jurisdiction.

CONTACT

For any questions, visit our FAQ page or contact our customer service.

Store name: Vicalyx
Company name: Ecom Empire OÜ
Registration number: 16494984
Company address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Website: https://vicalyx.com/
Country of sale: United Kingdom
Customer service email: info@vicalyx.com
Phone number: +33 97 22 00 92 7
To contact us: contact
Time zone: (GMT+1) British Summer Time (London)
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (BST)

We aim to respond to your email within 24 business hours. If you contact us on a Friday or over the weekend, we will reply on Monday.