Shipping Policy
At Vicalyx, we strive to provide a smooth and transparent delivery experience for all our customers. Here are the details of our shipping process:
1. Delivery Area
Country: We currently deliver exclusively to the United Kingdom.
2. Delivery Charges
United Kingdom: Free delivery on all orders.
No hidden fees: All charges are clearly displayed at checkout.
3. Order Processing Time
Processing time: Orders are processed within 1–2 working days (Monday to Friday).
Cut-off time for orders: 10:00 AM (Paris time).
Weekend orders: Orders placed at the weekend are processed on the next working day.
4. Delivery Times
Estimated transit time: 5–7 working days.
Dispatch days: Monday to Friday.
Total delivery time: You will receive your order within 6–9 working days.
5. Shipping Process
Reliable couriers: Delivery is handled by our selected logistics partners.
Insured shipments: All parcels are insured. Contact us if your order is lost or damaged.
6. Order Tracking
Tracking information: After purchase, you will receive an email with the courier name and tracking number.
Track your order: You can track your parcel through the courier’s website or via our portal.
Need help? Our customer support team is available for any queries. Click here to visit the contact page or email us at info@vicalyx.com.
7. Missing Items
Reporting: Please contact us within 30 days of receiving your parcel at info@vicalyx.com.
Resolution: We will investigate and either resend or refund the missing items.
8. Returns Policy
Return period: You must report and dispatch returns within 30 days of receipt.
Processing time: Once received and inspected, refunds are issued within 7 working days, with a confirmation email.
Refund conditions: Items must be unused, intact, and in their original packaging. Defective or incorrect items will be refunded after inspection.
Refund timeline: Approved refunds will be processed within 7 working days to the original payment method.
Return postage: All return costs are covered by Vicalyx.
Exchanges: We do not offer exchanges. To order a different item, please return your current item and place a new order.
9. Restocking Fees
No restocking fees: Vicalyx does not charge restocking fees.
10. Return Costs by Reason
Defective item: No cost to the customer (damaged or wrongly delivered items).
Change of mind: The same condition applies—Vicalyx covers return costs.
Contact Information
For any queries, please check our FAQ page or contact our customer service.
Store Name: Vicalyx
Company Name: Ecom Empire OÜ
Registration Number: 16494984
Registered Office: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Website: https://vicalyx.com/
Country of Sale: United Kingdom
Customer Service Email: info@vicalyx.com
Phone Number: +443306845607
To contact us: contact
Time Zone: (GMT+1) Central European Time (Paris)
Customer Service Hours: Monday to Friday, 09:00–17:00
We aim to respond within 24 working hours. Queries sent on Friday or weekends will be answered the following Monday.
