Cookie Policy

Last updated: 27 May 2025

This Cookie Policy explains how Vicalyx (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website https://vicalyx.com/ (the “Site”).

By continuing to browse our Site, you agree to the use of cookies unless you disable them.

What is a cookie?

A cookie is a small text file placed on your device (computer, smartphone, tablet) during your visit. It allows your device to be recognised and your preferences or actions to be remembered.

Why do we use cookies?

We use cookies for the following reasons:

• Essential cookies: Required for the functioning of the site (cart, login, security).
• Performance cookies: Help us understand how you use the site (e.g. Google Analytics).
• Functional cookies: Enhance personalisation (language, preferences).
• Advertising cookies: Used by third parties (e.g. Meta, Google) to serve targeted ads.

Types of cookies used

Third-party cookies

Trusted third parties may place cookies for analytics, advertising or social media purposes, including:

• Shopify
• Google Ads & Google Analytics
• Meta (Facebook & Instagram)
• TikTok
• Klaviyo (email marketing)

These cookies are subject to their own privacy policies.

Managing your preferences

You can manage or disable cookies:

• Via your browser settings (Chrome, Safari, Firefox, Edge, etc.)
• Through the consent banner on your first visit
• By disabling specific services (e.g. Google Ads preferences)

Note: Disabling some cookies may affect your browsing experience and some features of the Site.

Legal basis

In accordance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR):

• Strictly necessary cookies may be set without your consent.
• All other cookies require your explicit consent via the banner.

Updates

This policy may be updated to reflect changes in cookie usage or legal requirements. Please check this page regularly.

Contact

For any queries, please check our FAQ page or contact our customer service.

Store Name: Vicalyx
Company Name: Ecom Empire OÜ
Registration Number: 16494984
Registered Office: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Website: https://vicalyx.com/
Country of Sale: United Kingdom
Customer Service Email: info@vicalyx.com
Phone Number:  +443306845607

To contact us: contact
Time Zone: (GMT+1) Central European Time (Paris)
Customer Service Hours: Monday to Friday, 09:00–17:00

We aim to respond within 24 working hours. Queries sent on Friday or weekends will be answered the following Monday.