Privacy Policy

Privacy Policy

Last updated: 27 May 2025

Your privacy is important to us. This Privacy Policy explains how Vicalyx ("we", "our", or "us") collects, uses, and shares your personal data when you visit or make a purchase on https://vicalyx.com/ (the "Site"), or interact with us through our services.

Please read this policy carefully to understand your rights and how we process your personal data.

Changes to This Policy

We may update this policy to reflect legal, technical, or commercial developments. The update date will be adjusted accordingly.

1. Personal Data We Collect

A. Information You Provide

  • Contact details: name, address, email, phone number
  • Order details: shipping/billing addresses, payment information
  • Account data: username, password, security questions
  • Customer support: messages and attachments you send us

B. Automatically Collected Data

  • IP address, browser, device type, operating system
  • Pages viewed, time spent, interactions
  • Cookies, pixels, SDKs (see Cookie Policy)

C. Data from Third Parties

  • Shopify for order processing
  • Payment providers
  • Marketing and analytics tools (e.g., Meta, Google, Klaviyo)

2. How We Use Your Data

  • Order fulfilment (legal basis: contract)
  • Fraud prevention (legitimate interest)
  • Customer support and site improvement (legitimate interest)
  • Marketing with your consent
  • Legal compliance (e.g., record keeping)

3. Cookies

We use cookies to:

  • Store your preferences
  • Secure logins
  • Analyse performance
  • Personalise advertising

You can manage your preferences via your browser or our cookie banner. See our Cookie Policy.

4. Data Sharing

Recipient Purpose
Shopify E-commerce platform and order processing
Payment providers Secure payment processing
Couriers Order delivery
Marketing tools (Meta, Klaviyo, etc.) Advertising and analytics
Legal authorities When legally required or to protect rights

We never sell your personal data.

5. International Transfers

Your data may be processed outside the UK or EEA (e.g., USA) with appropriate safeguards: adequacy decisions, or standard contractual clauses (SCCs).

6. Data Retention

We retain your data only as long as necessary to:

  • Meet legal obligations
  • Process orders and provide support
  • Prevent fraud

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. If you are a parent and believe your child has provided personal data, please contact us.

8. Your Rights (UK Residents)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, contact us at: info@vicalyx.com

9. Legal Basis (UK GDPR)

  • Contract: to process your orders
  • Legitimate interest: fraud prevention, customer support
  • Legal obligation: e.g., tax compliance
  • Consent: marketing or non-essential cookies

10. Complaints

If you believe your data protection rights have been violated, you may contact us or file a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Contact

For any queries, please check our FAQ page or contact our customer service.

Store Name: Vicalyx
Company Name: Ecom Empire OÜ
Registration Number: 16494984
Registered Office: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Website: https://vicalyx.com/
Country of Sale: United Kingdom
Customer Service Email: info@vicalyx.com
Phone Number:  +443306845607

To contact us: contact
Time Zone: (GMT+1) Central European Time (Paris)
Customer Service Hours: Monday to Friday, 09:00–17:00

We aim to respond within 24 working hours. Queries sent on Friday or weekends will be answered the following Monday.